Skip to content

Microsoft Support Scam

    The Microsoft support scam involves the scammer calling you claiming to be a computer-security expert from Microsoft or another legitimate company.

    They’ll say that your PC, laptop, or tablet has been infected with malware (or a computer virus), and that they can help you solve the problem.

    The scammer may try on the following on you

    1. Trick you into installing software that will capture your sensitive data, such as online banking user names and passwords. They might also then charge you to remove this software.
    2. Ask you to visit a website to download software that will allow them to take control of your computer remotely and adjust settings to leave your computer vulnerable.
    3. Request credit card information from you so they can bill you for false services
    4. Direct you to a website and ask you to enter credit card and other personal or financial information there.

    Scam Advice

    1. Microsoft or another company will never call to advise you about a virus or malware on your computer
    2. Never allow anyone to install software on your computer, or mobile device or install it yourself unless you are sure it’s safe.
    3. Do not share personal or banking details with anyone you do not know
    4. Never pay a fee for any unsolicited technical help
    5. Do not feel pressured into installing software or making decisions, just put the phone down and block the telephone number or close the computer down.
    6. Report them to
    7. Make Microsoft aware of the scam at