The Microsoft support scam involves the scammer calling you claiming to be a computer-security expert from Microsoft or another legitimate company.
They’ll say that your PC, laptop, or tablet has been infected with malware (or a computer virus), and that they can help you solve the problem.
The scammer may try on the following on you
- Trick you into installing software that will capture your sensitive data, such as online banking user names and passwords. They might also then charge you to remove this software.
- Ask you to visit a website to download software that will allow them to take control of your computer remotely and adjust settings to leave your computer vulnerable.
- Request credit card information from you so they can bill you for false services
- Direct you to a website and ask you to enter credit card and other personal or financial information there.
Scam Advice
- Microsoft or another company will never call to advise you about a virus or malware on your computer
- Never allow anyone to install software on your computer, or mobile device or install it yourself unless you are sure it’s safe.
- Do not share personal or banking details with anyone you do not know
- Never pay a fee for any unsolicited technical help
- Do not feel pressured into installing software or making decisions, just put the phone down and block the telephone number or close the computer down.
- Report them to https://www.ncsc.gov.uk/collection/phishing-scams/report-scam-website
- Make Microsoft aware of the scam at https://www.microsoft.com/en-gb/concern/scam?rtc=1